Shipping Policy

Last Updated: [Insert Date]

At Protoform, we aim to deliver your customized products quickly and safely. Please read our shipping policy carefully to understand how we handle delivery and related concerns.

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1. Shipping Coverage

• We currently ship across India through trusted courier partners.
• For bulk/corporate orders or international shipping, please contact us directly at [your email/phone].

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2. Processing Time

• All our products are custom-made or printed on demand.
• Standard processing time: 2–5 business days (before dispatch).
• Processing may take longer during peak seasons, sales, or for highly customized products.

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3. Delivery Time

• Once dispatched, delivery usually takes:
  • Metro cities: 3–6 business days
  • Other locations: 5–10 business days
• Delivery timelines are estimates only. Delays may occur due to courier issues, weather conditions, or other factors beyond our control.

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4. Shipping Charges

• Standard shipping charges will be displayed at checkout before you confirm your order.
• Free shipping may apply on selected products or when your order crosses a certain value (as per our ongoing offers).

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5. Tracking Your Order

• Once your order is shipped, you will receive an email/SMS with a tracking link to monitor your delivery.

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6. Damaged, Lost, or Delayed Packages

• If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
• In case of lost shipments, we will coordinate with our courier partner to resolve the issue.
• Protoform is not responsible for delays caused by courier services, but we will assist you in tracking and resolving such issues.

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7. Change of Address

• Shipping addresses cannot be modified once the order has been dispatched.
• Please double-check your details at checkout to avoid issues.

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8. Contact Us

If you have any questions about our shipping policy or need assistance, please reach out:
📧 Email: protoform.in@gmail.com